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ITIL 4 Managing Professional Transition Exam, also known as the ITIL ITIL-4-Transition Exam, is designed for IT professionals who are already certified in ITIL v3 and are looking to upgrade their credentials to the latest version, ITIL 4. ITIL-4-Transition exam is for those who want to demonstrate their knowledge and skills in the ITIL 4 framework and become ITIL 4 Managing Professionals. Passing ITIL-4-Transition Exam is a crucial step towards achieving the ITIL 4 Managing Professional certification.
ITIL 4 Managing Professional Transition Sample Questions (Q19-Q24):
NEW QUESTION # 19
What is MOST LIKELY to be handled as a service request?
- A. The implementation of a workaround
- B. Providing a virtual server for a development team
- C. Managing an interruption to a service
- D. An emergency change to apply a security patch
Answer: B
Explanation:
Comprehensive Explanation:
Service requests are:
* Requests for something to be provided
* Typically standard, pre-approved, low-risk
* Examples include software installation, access requests, equipment provisioning
"Providing a virtual server for a development team" is a provisioning request - a type of standard service request, provided it follows an established request model.
Option A = incident.
Option B = change.
Option C = part of problem/error control.
Thus, Option D is correct.
NEW QUESTION # 20
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?
- A. Failing to deal with communication in a timely fashion
- B. Changes in service provider and customer staff
- C. Failing to explain service provider actions that impact the customer
- D. Scheduling interactions between customer and service provider
Answer: C
Explanation:
The correct answer is C because failing to explain service provider actions that impact the customer can erode the trust and transparency that are essential for maintaining a long-term relationship. If the service provider does not communicate the reasons and consequences of their actions, the customer may feel ignored, misled, or dissatisfied. This can lead to conflicts, complaints, or even termination of the contract.
The other options are not as likely to be a threat to the relationship as option C. Scheduling interactions between customer and service provider (option A) can help to ensure regular communication and feedback, which can enhance the relationship. Changes in service provider and customer staff (option B) can be managed by ensuring a smooth handover and orientation process, which can also provide opportunities for building rapport and understanding. Failing to deal with communication in a timely fashion (option D) can cause delays and frustration, but it can be resolved by improving the communication channels and protocols, and by apologizing and explaining the reasons for the delay.
:
ITIL 4 Managing Professional Transition Module Sample Paper - English, Question 1, Page 5 ITIL 4 Managing Professional: Transition Module | Axelos, Section "What is the ITIL 4 Managing Professional Transition Module?", Paragraph 3 ITIL 4 Managing Professional Transition Course Online - Simplilearn, Section "Course Overview", Paragraph 2
NEW QUESTION # 21
Which statement is CORRECT when considering a transformation to high velocity IT?
- A. Customer-facing systems should be excluded from the change
- B. High-velocity IT should be applied throughout the organization
- C. High performance is usually part of the change
- D. All organizations benefit from high velocity
Answer: C
NEW QUESTION # 22
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?
- A. Ensuring that user access rights are revoked for all services
- B. Identifying and making request for outstanding payments for the service
- C. Creating training schedules for users on how to use the service
- D. Providing information to users about how to contact the service desk
Answer: B
Explanation:
Explanation
The correct answer is D. Identifying and making request for outstanding payments for the service. This is because the service provider should ensure that the financial obligations of the customer are fulfilled before the service is terminated. The service provider should also update the billing and accounting records, and close any open invoices or disputes related to the service12.
A: Ensuring that user access rights are revoked for all services is not the correct answer, because the service provider should only revoke the user access rights for the service that is being retired, not for all services. The service provider should also ensure that the customer data and assets related to the service are securely deleted or transferred, and that the service provider staff are reassigned or released12.
B: Providing information to users about how to contact the service desk is not the correct answer, because the service desk is not relevant for the service that is being retired. The service provider should provide information to users about how to access alternative or replacement services, if any, and how to provide feedback or complaints about the service retirement process12.
C: Creating training schedules for users on how to use the service is not the correct answer, because the service is being retired, not introduced. The service provider should not invest any resources or efforts in training users on how to use a service that will no longer be available. The service provider should instead focus on communicatingthe service retirement plan and timeline, and managing the expectations and emotions of the users12. References:
ITIL 4 Managing Professional Transition Module Sample Paper - English, page 10, question 3, answer D ITIL 4 Managing Professional Transition Module Candidate Syllabus - English, page 11, learning outcome 1.5
NEW QUESTION # 23
Which value chain activity ensures that products deliver stakeholder expectations for quality?
- A. Design and transition
- B. Obtain/build
- C. Engage
- D. Plan
Answer: A
NEW QUESTION # 24
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