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ITIL4-DPI Vce Exam | ITIL4-DPI Reliable Dump

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ITIL ITIL4-DPI Exam Syllabus Topics:

Topic
Details

Topic 1

Value Stream Mapping: This section of the exam measures skills of Compliance Officers and covers the use of value stream mapping. It shows how identifying process inefficiencies and improving workflows can optimize the overall delivery of value.

Topic 2

Planning: This section of the exam measures skills of Compliance Officers and emphasizes the principles of accurate planning. It ensures candidates understand how to define requirements and use proven methods to deliver results effectively.

Topic 3

Service Performance Metrics: This section of the exam measures skills of IT Service Managers and emphasizes the use of Key Performance Indicators. It highlights how to select, define, and apply metrics to evaluate the efficiency and effectiveness of IT services and processes.

Topic 4

Organization Change Management:This section of the exam measures skills of IT Service Managers and explains the role of organizational change management in IT service management.

Topic 5

Governance and Compliance: This section of the exam measures skills of Compliance Officers and focuses on establishing governance structures that align with organizational needs. It also ensures that regulations, standards, and policies are followed consistently to maintain accountability.

Topic 6

Risk Management: This section of the exam measures skills of IT Service Managers and provides an understanding of risk management in IT services. It focuses on helping organizations anticipate, minimize, and respond effectively to potential disruptions or losses.

ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which statement describes the influence of services on service consumers' outcomes, costs, and risks?

A. The key benefit of services is to reduce costs and risks
B. A service should introduce fewer costs than it removes
C. Services remove risks from service consumers without introducing new ones
D. Services can negatively affect some outcomes while supporting others

Answer: D

Explanation:
DPI explains that servicesinfluence consumer outcomes, costs, and risksin complex ways. They may enable desired outcomes while also introducing new costs and risks. Thus, services cansupport some outcomes and negatively affect others. They never remove all risks (contradicts B), cost reduction is not the sole benefit (contradicts C), and D oversimplifies the cost-value relationship.
(Reference: ITIL 4 Strategist DPI, section on "Understanding value, outcomes, costs, and risks")

NEW QUESTION # 29
A service provider has established the success factor of:"improved availability of wi-fi service." Using the SMART model, which is the BEST key performance indicator to use to measure this?

A. 5% reduction in number of complaints to the service desk by the end of the year
B. Increase in wi-fi service reliability by the end of quarter 2
C. 5% increase in user satisfaction scores for the wi-fi service
D. 10% increase in resolution of wi-fi incidents within target time by the end of quarter 3

Answer: D

Explanation:
SMART KPIs must beSpecific, Measurable, Achievable, Relevant, and Time-bound. Option A is specific towi-fi availability, measurable (10% increase), achievable, relevant, and time-bound (by end of Q3). Options B and C measure perceptions (complaints/satisfaction) but are indirect. Option D lacks a measurable percentage or defined metric. DPI stresses that success factors should be measured byclear, objective performance outcomes, not just subjective satisfaction.
(Reference: ITIL 4 Strategist DPI, section on "Defining and measuring critical success factors and KPIs")

NEW QUESTION # 30
The manager of a team of highly skilled professionals often handles challenging problems personally in an effort to demonstrate expertise.
Which TWO are the MOST LIKELY consequences of this behaviour?
* Decisions take longer
* Employee morale improves
* Decisions are made quickly
* Employee morale suffers

A. 1 and 2
B. 3 and 4
C. 1 and 4
D. 2 and 3

Answer: C

Explanation:
DPI governance principles highlight that when managers centralize decisions and problem-solving, it creates bottlenecks(delays in decision-making) and reduces team empowerment, leading tolower morale. Thus, options 1 (decisions take longer) and 4 (employee morale suffers) are the consequences. The behaviour underminesdelegation of authority and staff empowerment, which DPI stresses as essential for effective governance and oversight.
(Reference: ITIL 4 Strategist DPI, section on "Delegation of authority and empowerment of teams")

NEW QUESTION # 31
A manager is planning which interfaces will be needed across the value stream when a new service is created.
Which of these steps should be carried out FIRST?

A. Identify utility and warranty requirements for the service
B. Identify practices that will be used to create and manage the service
C. Identify tools that will be used to develop and deploy the service
D. Identify and involve stakeholders in the service

Answer: D

Explanation:
According to DPI, thefirst step in value stream planning is to involve stakeholders. Stakeholders help identify requirements, expectations, and dependencies, ensuring the value stream design supportsutility (fit for purpose) and warranty (fit for use). Tools and practices (A and B) come later, once needs are clarified.
Utility and warranty requirements (C) are critical, but they must be establishedwith stakeholder input, not in isolation.
(Reference: ITIL 4 Strategist DPI, section on "Value stream mapping - stakeholder involvement in design")

NEW QUESTION # 32
Which BEST describes the relationship between planning and risk?

A. Planning should always consider risks and how to mitigate them
B. Risk management is the exclusive domain of dedicated risk managers
C. Planning is a high-level function, risk management is a tactical activity
D. Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

Answer: A

Explanation:
In DPI,planning and risk management are inseparable. Every plan should consider uncertainties and include mitigation strategies. Option B captures this integration directly. Option A is misleading: both planning and risk management happen at all levels. Option C partially reflects the relationship but is incomplete. Option D contradicts DPI guidance:risk management is an organizational responsibility, not just for specialists.
(Reference: ITIL 4 Strategist DPI, section on "Integration of planning and risk management")

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